Packing and Dispatching
All orders are packed and dispatched within 1 working days of being received. Our aim is to despatch same working day for orders received by midday.
A despatch note is sent out with each order.
If for any reason the dispatch of your order is delayed we will inform you by email.
An invoice is emailed separately once the order has been dispatched.
Countries we deliver to
22/01/21 – Brexit: due to the change to duty and VAT payments on deliveries to customers in the EU we have temporarily suspended deliveries to EU countries. We hope to offer this service in the next few weeks once Royal Mail have set up a new service.
We deliver to the UK, most of the countries in Europe and a few other countries around the world. If you do not see your country in the country drop down list during the checkout process, please contact us to see if we can include it.
UK – Postage and Packing charges
| Order Value £s | Royal Mail 1st Class (1- 5 days) | Courier Tracked (1-4 working days) |
| 00.00 – 10.00 | £1.50 | £5.00 per parcel |
| 10.01 – 20.00 | £3.00 | £5.00 per parcel |
| 20.01 – 25.00 | £4.00 | £5.00 per parcel |
| 25.01 – 30.00 | Free | £5.00 per parcel |
| 30.00 + | Free | £5.00 per parcel |
Postage and Packing charges – Europe and ROW
22/01/21 – Brexit: due to the change to duty and VAT payments on deliveries to customers in the EU we have temporarily suspended deliveries to EU countries. We hope to offer this service in the next few weeks once Royal Mail have set up a new service.
| Weight of Parcel | Europe Airmail (Tracked & Signed) | ROW Airmail (Tracked & Signed) |
| 0.00 – 0.100kg | £7.50 | £8.50 |
| 0.101 – 0.25kg | £8.50 | £9.50 |
| 0.251 – 0.5kg | £10.50 | £12.50 |
| 0.51 – 0.75kg | £11.50 | £14.50 |
| 0.751 – 1.00kg | £13.50 | £17.00 |
| 1.01 – 1.25kg | £14.00 | £19.00 |
| 1.251 – 1.50kg | £15.00 | £20.50 |
| 1.51 – 1.75kg | £16.00 | £21.50 |
| 1.751 – 2.00kg | £17.00 | £23.00 |
Airmail has a limit of 2kg.
If you try to buy more than 2kg of goods then a message will be displayed warning you that you cannot proceed with the order. Please contact us to discuss options for delivering your order.
If you need to return one or more items and have an account with us, please use the returns process in your account: – Click Completed Orders then click Return Item(s) next to order in question and follow the returns process on screen.
Alternatively please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Cancellations
You are entitled to cancel your order before the products are dispatched.
Refunds and Exchanges
You are entitled to cancel your order within 14 working days of receipt of the goods. If you wish to return a product for any reason, send it back to us (with the original packaging) and delivery note and reason for return and we’ll refund or replace it.
Your rights to return goods are protected under the EU distance Selling Directive, see http://www.hmso.gov.uk/si/si2000/20002334.htm for further details. If you wish to return a product for any reason, send it back to us (with the original packaging) and delivery note and reason for return and we’ll refund or replace it.
Any goods returned should be in a perfect condition and not been used. You are responsible for any returned goods until they reach us. We advise that a proof of postage certificate should be obtained when returning any part of your order.Only the value of the goods will be refunded. We regret that postage, packing and insurance are direct costs and therefore cannot be refunded. Returns and exchanges will be processed as soon as possible after arrival (latest 7 days after receipt).
Faulty goods
Please return faulty goods for a full refund.
Product Guarantee for Bibetta’s products
All our products are guaranteed for 6 months from date of delivery. We will not replace goods we believe have been subjected to excess wear and tear, accidental damage, misuse or which have not been used in accordance with Bibetta’s usage and wash/dry care instructions. This does not affect your statutory rights.
Comments or Complaints
If you have any comments or complaints about any of our products supplied to you, please contact us using the details supplied on the Contact page.
