Site Information

 Loading... Please wait...

T&Cs

Introduction

Definitions

The seller is Bibetta Limited (we, us and our). Our website is www.bibetta.com.
The customer is a person, company or organisation who wish to buy goods from the seller (you and your).

Trading Terms

We reserve the right to change these Trading Terms from time to time without prior notice by changing them on our website, provided that any such change will not affect any purchases you have made before the change is implemented.

UK law is the applicable law.

Product Information

Portrayal of Products

While every effort has been made to portray items accurately, slight variations may occur.

All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Prices

Prices are correct at time of publishing and include Value Added Tax (VAT) where applicable. Any price changes will be confirmed to you at the time of ordering.
Please note all prices are displayed in GBP £s only.

Safety Regulations

All products comply with appropriate safety and consumer regulations where appropriate.
If a product is recalled for any reason, we will make our best endeavours to contact the relevant customers.

Shopping with us

Purchases

Please browse through our store and add items to your shopping basket. Once you have finished, click on 'Checkout' and you will have an opportunity to check the items you are buying; then guided through the delivery process (address details to send the goods to) and payment process (where the payment for the order will be taken).
You have the option to cancel the order on the website at any time up to the point where the actual payment is taken. An email will be sent confirming details of the order.

All items are subject to availability and we will inform you as soon as possible if goods you have ordered become unavailable.

Payment for goods

All orders need to be paid for in full before they can be dispatched. You can pay for your order with a choice of credit or debit card or PayPal. Through our Payment Service Provider (Stripe) we accept Visa, MasterCard and American Express. We accept the following debit cards Maestro and Visa Electron. The checkout process will guide you through the payment process and will take you to the payment processor site or PayPal to authorise the payment.

Currencies accepted

We accept the following currencies for payment:
GBP (£s)

Credit Card Security

No credit card details are held on our systems. All details are collected by Stripe or PayPal on behalf of Bibetta.

Any communication between the shopper and Stripe is encrypted and meets PCI-DSS requirements. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Data Protection and Privacy Policy

Your privacy is important to us. We only use the information we hold about you carefully, lawfully and in accordance with the Data Protection Act 1998.

We do not disclose your information to third parties other than when orders are processed as part of the order fulfilment or part of processing a payment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for payment processing and goods delivery purposes.

Delivery for online orders

Packing and Dispatching

All orders are packed and dispatched within 1 working days of being received. Our aim is to despatch same working day for orders received by midday. A despatch note is sent out with each order. If for any reason the dispatch of your order is delayed we will inform you by email. An invoice is emailed separately once the order has been dispatched.

Countries we deliver to

We deliver to the UK, most of the countries in Europe and a few other countries around the world. If you do not see your country in the country drop down list during the checkout process, please contact us to see if we can include it.

UK - Postage and Packing charges

<

Order value £s

1st   class

2nd   class

Courier

0.00   - 10.00

£1.50

£1.00

£5.00   per parcel

10.01 - 20.00

£3.00

£2.00

£5.00   per parcel

20.01   - 25.00

£4.00

Free

£5.00   per parcel

25.01   - 30.00

Free

Free

£5.00   per parcel

30.00 +

Free

Free

 Free

 Postage and Packing charges - Europe and ROW

Weight of Parcel

Europe Airmail

Europe Courier*

 

Europe Airmail (& Int   Signed)

 

ROW Airmail (& Int   Signed)

0.00   - 0.100kg

£2.50  

£7.99

 £7.50

£8.50

0.101   - 0.25kg

£3.50

£7.99

 £8.50

£9.50

0.251   - 0.5kg

£5.50  

£7.99

 £10.50

£12.50

0.51   - 0.75kg

£7.00

£7.99

 £11.50

£14.50

0.751   - 1.00kg

£8.50

£7.99

 £13.50

£17.00

1.01   - 1.25kg

£9.75

£7.99

 £14.00

£19.00

1.251   - 1.50kg

£11.00

£7.99

 £15.00

£20.50

1.51   - 1.75kg

£12.50

£7.99

 £16.00

£21.50

1.751   - 2.00kg

£14.00

£7.99

 £17.00

£23.00

Airmail has a limit of 2kg. Europe Courier - this service is available to a limited set of countries in the EU [Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Potugal, Spain, Sweden]. If you try to buy more than 2kg of goods then a message will be displayed warning you that you cannot proceed with the order. Please contact us to discuss options for delivering your order.

Returns Policy and Procedure

If you need to return one or more items and have an account with us, please use the returns process in your account: - Click Completed Orders  then click Return Item(s) next to order in question and follow the returns process on screen.

Alternatively please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Cancellations

You are entitled to cancel your order before the products are dispatched.

Refunds and Exchanges

You are entitled to cancel your order within 14 working days of receipt of the goods. Your rights to return goods are protected under the EU distance Selling Directive, see http://www.hmso.gov.uk/si/si2000/20002334.htm for further details. If you wish to return a product for any reason, send it back to us (with the original packaging) and delivery note and reason for return and we'll refund or replace it.

Any goods returned should be in a perfect condition and not been used. You are responsible for any returned goods until they reach us. We advise that a proof of postage certificate should be obtained when returning any part of your order.Only the value of the goods will be refunded. We regret that postage, packing and insurance are direct costs and therefore cannot be refunded. Returns and exchanges will be processed as soon as possible after arrival (latest 7 days after receipt).

Faulty goods

Please return faulty goods for a full refund.

Product Guarantee for Bibetta's products

All our products are guaranteed for 6 months from date of delivery. We will not replace goods we believe have been subjected to excess wear and tear, accidental damage, misuse or which have not been used in accordance with Bibetta's usage and wash/dry care instructions. This does not affect your statutory rights.

Comments or Complaints

If you have any comments or complaints about any of our products supplied to you, please contact us using the details supplied on the Contact page.

General

Company Details

Bibetta is based and registered in the UK.
Company Registration No: 5116889
VAT Registration No: 942 7899 67

Registered Address:
82B High St
Sawston
Cambridge
CB22 3HJ

Liability Disclaimer

Bibetta Limited's total liability for any claim howsoever shall not exceed the price of the goods supplied by us to the customer. Bibetta Limited shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way